FAQ

RETURN AND REFUND POLICY

Effective Date: August 3, 2026

At Dreamwave Candle Studios, every candle, wax melt, fragrance rollerball, and Mystery Rose is handcrafted in small batches. Because fragrance is personal and our products are handmade, slight variations in color, wax placement, marbling, embeds, shimmer, and decoration are natural and make every Dreamwave creation unique.

Please review the following policy before making your purchase.

RETURNS

We accept return requests for eligible, unused products within 14 days of confirmed delivery.

To qualify for a return, the product must be:

• Unused, unburned, and unworn
• In its original packaging
• In the same condition in which it was received
• Accompanied by proof of purchase

Candles that have been lit, wax melts that have been warmed or melted, and fragrance rollerballs that have been opened, tested, or applied to the skin cannot be returned.

To request a return, contact dreamwavecandlestudios@gmail.com before sending anything back. Returns sent without prior authorization may not be accepted.

SCENT PREFERENCES

Fragrance is a personal experience, and scent perception varies from person to person. We are unable to accept returns or issue refunds for opened or used products based solely on scent preference.

We encourage customers to review the listed fragrance notes and scent-family descriptions before purchasing. If you need help choosing, please contact us before placing your order or visit Luna’s Gift Guide.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, melted beyond reasonable seasonal variation, or different from what you ordered, contact dreamwavecandlestudios@gmail.com within 72 hours of confirmed delivery.

Please include:

• Your name and order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping box and packaging, when applicable

Please retain the product and all original packaging while your claim is being reviewed.

Once the issue has been verified, Dreamwave Candle Studios may offer a replacement, store credit, or refund, depending on product availability and the circumstances of the claim. We will cover reasonable replacement or return-shipping costs when an item arrived damaged, defective, or incorrect.

HANDMADE VARIATIONS

Small variations in color, wax finish, frosting, marbling, embeds, shimmer, charm placement, label alignment, and decorative details are expected in handmade products and are not considered defects.

Natural soy-blend wax may also develop frosting, slight discoloration, or surface changes over time. These cosmetic variations do not affect the product’s intended performance.

NON-RETURNABLE AND FINAL-SALE ITEMS

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

• Opened, burned, melted, tested, or used products
• Fragrance rollerballs that have been opened or applied to the skin
• Luna’s Mystery Roses and other randomized or gacha-style products
• Gift cards
• Custom or personalized products
• Clearance and final-sale merchandise
• Items purchased using a clearly disclosed final-sale promotion

CONVENTION AND IN-PERSON PURCHASES

Convention and in-person purchases are generally final sale.

If an in-person purchase is later found to have a manufacturing defect, please contact dreamwavecandlestudios@gmail.com within seven days of purchase with proof of purchase and photographs of the item. We will review the concern and determine an appropriate resolution based on the circumstances and available inventory.

ORDER CANCELLATIONS

Orders may be canceled within 12 hours of purchase as long as fulfillment has not begun and the shipping label has not been created.

Because we begin preparing orders promptly, cancellation requests are not guaranteed after this period. Once an order has shipped, it must follow the standard return process described above.

If Dreamwave Candle Studios cannot ship an order within the stated processing or shipping timeframe, we will contact the customer with an updated estimate and the available cancellation or refund options.

RETURN SHIPPING

Customers are responsible for return-shipping costs for approved standard returns.

Original shipping charges are nonrefundable unless the product arrived damaged, defective, or incorrect.

We strongly recommend using a trackable shipping service and securely packaging the returned item. Dreamwave Candle Studios is not responsible for return packages that are lost, damaged, or delivered to the wrong address while in transit.

REFUNDS

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process and post the refund.

If more than 10 business days have passed since we approved your refund, please contact dreamwavecandlestudios@gmail.com.

EXCHANGES

We do not offer direct exchanges.

If you would like a different eligible product, request a return for the original unopened item. Once the return is approved, you may place a separate order for the replacement product.

CONTACT US

Questions about returns, damaged products, or refunds may be sent to:

Dreamwave Candle Studios
Evanston, Illinois
dreamwavecandlestudios@gmail.com

This policy does not limit any rights available to customers under applicable law.